ICH LOGISTICS LLC (“ICH Logistics,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information obtained through our website, online forms, email communications, SMS communications, social media pages, and transportation and logistics services (collectively, the “Services”).

By accessing or using our website or Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Policy, please discontinue use of our website and Services.
 

1. Information We May Collect
 

Depending on how you interact with ICH Logistics, we may collect different types of information, including:

Personal and Contact Information

This may include:

• Full name;

• Email address;

• Telephone or mobile phone number;

• Mailing or billing address;

• Pickup and delivery addresses;

• Information provided through quote or contact forms.
   

Transportation and Service Information

When you request or use our Services, we may collect information necessary to arrange and coordinate transportation, including:

• Vehicle make, model, year, and related information;

• Pickup and delivery details;

• Shipment information;

• Customer instructions and preferences;

• Information necessary to communicate with customers, brokers, carriers, or other parties involved in a shipment.
   

Technical and Website Information

When you visit our website, certain information may be collected automatically, such as:

• IP address;

• Browser type and version;

• Device type;

• Operating system;

• Pages visited;

• Approximate time spent on the website;

• Referring website or source;

• General website usage information.
   

Information You Voluntarily Provide

We may collect information you choose to provide when you:

• Request a quote;

• Complete a contact form;

• Send us an email;

• Request transportation or logistics services;

• Communicate with our team;

• Subscribe or opt in to SMS communications;

• Submit feedback or other information.
   

We may also use aggregated or de-identified information for legitimate business, analytical, and statistical purposes. Such information is not intended to identify you personally.
 

2. How We Collect Information
 

We may obtain personal information through several methods.

Information Provided Directly by You

We collect information when you voluntarily provide it through our website, forms, email, telephone communications, SMS, or other direct interactions with ICH Logistics.

Information Collected Automatically

Some information may be collected automatically when you visit or interact with our website through cookies, pixels, analytics tools, log files, or similar technologies.

Information from Service Providers and Other Sources

Where appropriate and permitted by law, we may receive information from third-party service providers, business partners, analytics providers, publicly available sources, or other parties involved in providing our Services.
 

3. Cookies and Similar Technologies
 

Our website may use cookies and similar technologies to help operate the website, understand how visitors use our website, improve functionality, and analyze website performance.

Cookies are small data files that may be stored on your device when you visit a website.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or availability of some website features.
 

4. How We Use Personal Information
 

ICH Logistics may use personal information for legitimate business and operational purposes, including to:

• Respond to inquiries and requests;

• Provide quotes and transportation services;

• Coordinate vehicle transportation and logistics;

• Communicate with customers, brokers, carriers, and service providers;

• Schedule pickups and deliveries;

• Provide shipment and service updates;

• Process and administer transactions;

• Maintain and improve our website and Services;

• Monitor website performance and usage;

• Prevent fraud, misuse, or unauthorized activity;

• Protect the security of our systems and business;

• Comply with applicable laws, regulations, and legal obligations;

• Establish, exercise, or defend legal claims;

• Send business-related communications;

• Send promotional or marketing communications where permitted and where appropriate consent has been obtained.
   

We process personal information only for legitimate business purposes, to fulfill contractual or service-related obligations, to comply with legal requirements, or where otherwise permitted by applicable law.
 

5. SMS and Mobile Communications
 

If you voluntarily provide your mobile telephone number and affirmatively opt in to receive SMS communications from ICH Logistics, we may use your number to send service-related text messages.

SMS communications may include:

• Pickup and delivery notifications;

• Driver and shipment updates;

• Estimated arrival information;

• Transportation status updates;

• Customer service communications;

• Responses to inquiries;

• Other logistics-related messages associated with Services you requested.
   

SMS consent information and mobile telephone numbers collected for SMS communications will not be sold or shared with third parties or affiliates for their own marketing purposes.

Message and data rates may apply depending on your mobile carrier and service plan.

You may opt out of SMS communications at any time by replying STOP to a message from ICH Logistics.
 

For assistance, reply HELP or contact us at:

dispatch@ichlogistics.com
+1 (847) 440-2688

Additional information regarding our SMS practices is available in our SMS Terms & Conditions.
 

6. How We Share Personal Information
 

ICH Logistics does not sell personal information.

We may disclose or provide access to personal information when reasonably necessary for legitimate business purposes, including:

Service Providers

We may work with third-party companies that help us operate our business, website, communications, technology systems, analytics, hosting, payment processing, or other business functions.

These providers may access personal information only as reasonably necessary to perform services on our behalf.

Transportation and Logistics Partners

Where necessary to arrange and perform requested Services, information may be shared with carriers, drivers, brokers, customers, terminals, vendors, or other parties directly involved in a transportation transaction.

Legal and Regulatory Requirements

We may disclose information when required or permitted by applicable law, regulation, court order, subpoena, governmental request, or legal process.

Protection of Rights and Security

We may disclose information when reasonably necessary to investigate fraud, protect the safety or security of individuals, protect our property and systems, enforce our agreements, or defend our legal rights.
 

7. Data Security
 

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, alteration, loss, or disclosure.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.

While we take reasonable precautions to protect information, we cannot guarantee absolute security of information transmitted to or stored by us.
 

8. Data Retention
 

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Policy, provide our Services, maintain appropriate business and transaction records, resolve disputes, enforce agreements, or comply with legal and regulatory requirements.

When information is no longer reasonably required, we may securely delete, destroy, anonymize, or otherwise dispose of it in accordance with applicable law and our business practices.
 

9. Third-Party Websites and Services
 

Our website may contain links to websites, platforms, or services operated by third parties.

ICH Logistics does not control the privacy practices, security, content, or policies of those third parties.

If you choose to visit an external website through a link on our website, we recommend reviewing that website's privacy policy before providing personal information.
 

10. Children's Privacy
 

Our website and Services are intended for individuals who are at least 18 years old.

We do not knowingly request or intentionally collect personal information from individuals under the age of 18.

If we become aware that personal information belonging to a minor has been provided to us without appropriate authorization, we will take reasonable steps to delete the information where required by applicable law.
 

11. Your Privacy Choices and Rights
 

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request access to personal information we maintain about you;

• Request correction of inaccurate information;

• Request deletion of personal information, subject to applicable exceptions;

• Request information regarding how your personal information is collected or used;

• Object to or restrict certain processing activities where applicable;

• Withdraw consent where processing is based on consent;

• Opt out of certain marketing communications;

• Exercise applicable rights without unlawful discrimination.
   

Certain rights may be subject to legal limitations or exceptions.

To submit a privacy-related request, please contact us using the information provided in the Contact Us section below.

We may need to verify your identity before completing certain requests in order to protect your personal information and prevent unauthorized access.
 

12. California Privacy Rights
 

If you are a California resident, California law may provide you with additional rights concerning your personal information.

Depending on applicable law, California residents may have the right to:

• Know what categories of personal information are collected;

• Request access to certain personal information;

• Request deletion of personal information, subject to applicable exceptions;

• Request correction of inaccurate personal information;

• Opt out of certain forms of data sharing or processing where applicable;

• Receive equal treatment when exercising applicable privacy rights.
   

ICH Logistics does not sell personal information.

To submit a California privacy request, please contact:

Email: dispatch@ichlogistics.com
Phone: +1 (847) 440-2688

We may take reasonable steps to verify the identity of the person submitting a request before providing information or making changes.
 

13. Marketing Communications
 

We may occasionally send business or promotional communications where permitted by law.

You may unsubscribe from marketing emails by following the unsubscribe instructions included in the applicable communication or by contacting us directly.

Opting out of promotional communications will not necessarily prevent us from sending important service-related or transactional communications.

SMS communications are governed separately by our SMS Terms & Conditions.
 

14. Do Not Track Signals
 

Some web browsers offer “Do Not Track” settings or similar privacy signals.

Because there is currently no universally accepted standard for responding to all such signals, our website may not respond to every browser-based Do Not Track preference in the same manner.
 

15. Changes to This Privacy Policy
 

We may update this Privacy Policy periodically to reflect changes in our business practices, Services, technology, or applicable legal requirements.

When changes are made, the revised Policy will be posted on this page along with an updated effective date.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.
 

16. Contact Us
 

If you have questions about this Privacy Policy, our privacy practices, your personal information, or a privacy-related request, please contact us:

ICH LOGISTICS LLC
Buffalo Grove, IL 60441
United States

Email: dispatch@ichlogistics.com
Phone: +1 (847) 440-2688