Welcome to ICH LOGISTICS LLC (“ICH Logistics,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website, online forms, communications, digital platforms, and any transportation, vehicle shipping, logistics, dispatch, or related services provided by ICH Logistics (collectively, the “Services”).

By accessing our website or requesting, purchasing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any portion of these Terms, please discontinue use of our website and Services.

ICH Logistics reserves the right to modify or update these Terms from time to time. Any revised version will become effective when posted on our website. Your continued use of our website or Services following an update constitutes acceptance of the revised Terms.

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1. Website Disclaimer

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The information available through our website is provided for general informational purposes and is intended to help customers understand our company and Services.

Although ICH Logistics makes reasonable efforts to maintain accurate and current information, we do not guarantee that all website content will always be complete, accurate, current, uninterrupted, or free from errors.

Website content is provided on an “as available” and “as is” basis. ICH Logistics does not provide any express or implied warranties regarding the website or the information made available through it, except where such warranties cannot legally be excluded.

Information displayed on our website should not be considered a guarantee of pricing, availability, transit time, pickup or delivery schedule, or any particular transportation result. Specific services and obligations may be governed by separate quotes, confirmations, agreements, or other documents provided to the customer.

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2. Eligibility

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You must be at least 18 years of age and legally capable of entering into a binding agreement to use our website or Services.

By submitting information through our website or requesting Services, you represent that the information you provide is accurate and that you have the authority to enter into an agreement with ICH Logistics.

3. Use of Our Website

Our website, including its text, photographs, graphics, logos, designs, videos, trademarks, and other materials, is owned by or licensed to ICH Logistics and is protected by applicable intellectual property laws.

You may access and use the website for lawful personal or business purposes related to evaluating or obtaining our Services.

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Unless expressly authorized by ICH Logistics in writing, you may not:

• Copy, reproduce, modify, or republish website content;

• Use our logos, trademarks, photographs, or other proprietary materials;

• Sell, distribute, or commercially exploit website content;

• Create derivative works from our website materials;

• Use automated systems to scrape or collect website information;

• Attempt to gain unauthorized access to our website, systems, or data.
   

Any unauthorized use may result in termination of access and may subject the responsible party to applicable legal remedies.
 

4. Information Submitted by Users

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When you submit a quote request, contact form, booking inquiry, customer information, or other material through our website, you agree that the information provided is accurate and complete to the best of your knowledge.

You are responsible for ensuring that the contact information you provide allows us to communicate with you regarding your request or Services.

You may also voluntarily provide comments, suggestions, reviews, or other feedback. By submitting such material, you grant ICH Logistics permission to use it for legitimate business purposes, including improving our Services, provided that such use is permitted by applicable law.

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5. Prohibited Activities

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You agree not to use our website or Services for any unlawful, fraudulent, abusive, or unauthorized purpose.

Prohibited activities include, but are not limited to:

• Providing false, misleading, or fraudulent information;

• Attempting to interfere with the operation or security of our website;

• Introducing viruses, malware, or other harmful code;

• Attempting to access systems, accounts, or information without authorization;

• Violating another person's intellectual property, privacy, or other legal rights;

• Using our website for spam, phishing, or unauthorized commercial solicitation;

• Engaging in conduct that is threatening, abusive, discriminatory, or unlawful;

• Using our Services for an illegal purpose.
   

We reserve the right to suspend or terminate access to our website or Services when we reasonably believe these Terms have been violated.
 

6. Transportation and Logistics Services
 

ICH Logistics provides transportation and logistics-related services based on the information supplied by the customer and the specific arrangements made for each shipment or service request.

Quotes, estimates, pickup dates, delivery dates, transit times, availability, and other service details may be subject to change based on factors including carrier availability, weather, traffic, mechanical issues, road conditions, government requirements, customer instructions, and other circumstances beyond our reasonable control.

Unless otherwise stated in a separate written agreement, information displayed on our website does not constitute a guaranteed offer for transportation at a particular price or within a particular timeframe.

Additional terms may apply to individual shipments, including terms contained in quotes, confirmations, shipping agreements, bills of lading, carrier agreements, or other transaction-specific documents.
 

7. Privacy and Personal Information
 

We value the privacy of our customers and website visitors.

Our collection, use, storage, and handling of personal information are described in our Privacy Policy. By using our website or submitting information to ICH Logistics, you acknowledge that your information may be collected and processed in accordance with our Privacy Policy and applicable law.

Personal information may include information such as your name, telephone number, email address, pickup and delivery information, vehicle information, and other information necessary to provide or coordinate requested Services.
 

8. Intellectual Property
 

All intellectual property appearing on our website, including the ICH Logistics name, logo, branding, graphics, photographs, written content, and website design, is owned by ICH Logistics or used with appropriate authorization.

Nothing contained in these Terms grants you ownership of or a license to use our intellectual property.

Any use of our trademarks, branding, photographs, or other proprietary materials without prior written permission is prohibited.
 

9. Third-Party Websites and Services

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Our website may contain links to third-party websites, platforms, payment providers, mapping services, social media platforms, or other external resources.

These third-party services are operated independently from ICH Logistics. We do not control and are not responsible for their content, availability, security, privacy practices, or terms.

Your use of any third-party website or service is subject to that provider's own terms and policies.

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10. Limitation of Liability

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To the maximum extent permitted by applicable law, ICH Logistics LLC, together with its owners, employees, contractors, agents, affiliates, and service providers, shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our website or Services.

This may include, where legally permitted, loss of profits, loss of business opportunities, loss of data, business interruption, or other indirect losses.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

Any liability relating specifically to a transportation transaction may also be governed by the applicable shipment documentation, written agreement, carrier terms, or other applicable legal requirements.

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11. Indemnification

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You agree to defend, indemnify, and hold harmless ICH Logistics LLC and its owners, employees, agents, contractors, affiliates, and service providers from claims, liabilities, damages, losses, costs, and reasonable expenses arising from:

• Your violation of these Terms;

• Your misuse of our website or Services;

• Information or materials you knowingly provide that are false or misleading;

• Your violation of applicable law;

• Your infringement of another person's rights.
   

This obligation applies to the extent permitted by applicable law.

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12. Force Majeure

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ICH Logistics shall not be responsible for delays, interruptions, or failures in performance caused by circumstances beyond our reasonable control.

Such circumstances may include, without limitation, severe weather, natural disasters, accidents, road closures, government actions, transportation disruptions, labor disputes, strikes, war, civil unrest, equipment failures, telecommunications problems, cyber incidents, power outages, or other unforeseen events.

When such circumstances occur, we will make commercially reasonable efforts to resume or coordinate Services as circumstances permit.
 

13. Governing Law
 

These Terms shall be governed by and interpreted in accordance with the laws of the State of Illinois, without regard to conflict-of-law rules, except where applicable federal law or mandatory law provides otherwise.

Before pursuing formal legal action concerning these Terms or our Services, we encourage customers to contact ICH Logistics directly so that the matter may be reviewed and, where possible, resolved informally.

Any dispute resolution provisions contained in a separate written transportation or service agreement may apply to the specific transaction.
 

14. Severability
 

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be limited or removed only to the extent necessary, and the remaining provisions shall continue in full force and effect.
 

15. No Waiver
 

Our failure to enforce any provision of these Terms shall not be considered a waiver of our right to enforce that provision or any other provision in the future.
 

16. Changes to These Terms
 

ICH Logistics may revise these Terms when necessary to reflect changes to our business, Services, legal requirements, or website functionality.

The latest version will be made available on our website. You are responsible for reviewing the Terms periodically.
 

17. Contact Information
 

If you have questions regarding these Terms, our website, or our Services, please contact us:
 

ICH LOGISTICS LLC
Buffalo Grove, IL 60441
United States

Email: dispatch@ichlogistics.com
Phone: +1 (847) 440-2688


 

SMS Terms & Conditions
 

18. SMS Consent
 

When you voluntarily provide your mobile telephone number and specifically agree to receive SMS communications from ICH Logistics, you consent to receive text messages from us in accordance with these SMS Terms.

Your consent to receive SMS messages is not a condition of purchasing any goods or Services from ICH Logistics.

Mobile telephone numbers and SMS consent information collected for messaging purposes will not be sold or shared with third parties for their own marketing purposes.
 

19. Types of SMS Communications
 

If you have opted in to receive SMS communications from ICH Logistics, messages may relate to legitimate business and service communications, including:
 

Transportation and Load Updates
Example: “Hello, this is the ICH Logistics Dispatch Team. We are following up regarding the vehicle transportation request from Chicago to Dallas.”

Pickup and Delivery Updates

Example: “Your vehicle is scheduled for pickup today at 2:00 PM. Please confirm that the vehicle is ready for pickup.”

Driver and Location Updates

Example: “Your driver is currently en route and is expected to arrive at the pickup location at approximately 3:00 PM.”

Shipment Status and ETA Updates

Example: “Your vehicle has been picked up and is currently in transit. The estimated delivery time is tomorrow at approximately 10:00 AM.”

Customer Service Communications

Example: “Hello, we are contacting you regarding your transportation order. Please reply if you need assistance.”

Messages will be related to your inquiry, shipment, account, logistics coordination, or other Services you have requested.
 

20. Message Frequency
 

The number of SMS messages you receive may vary depending on your interactions with ICH Logistics and the status of your requested Services.

There is no fixed number of messages per month.
 

21. Message and Data Rates
 

Standard message and data rates may apply depending on your mobile carrier and wireless service plan.

ICH Logistics is not responsible for fees charged by your mobile carrier.
 

22. How to Opt In
 

You may consent to receive SMS communications by voluntarily providing your mobile telephone number through an applicable ICH Logistics website form or other authorized communication method and affirmatively agreeing to receive SMS messages.

Where required, the SMS consent checkbox or consent mechanism will be presented separately from other website terms.
 

23. How to Opt Out
 

You may stop receiving SMS messages at any time.

To unsubscribe, simply reply STOP to any message received from ICH Logistics.

After submitting an opt-out request, you may receive a final confirmation message confirming that your request has been processed. No additional messages will be sent unless you subsequently provide consent again or contact us for a specific service-related communication where permitted by law.
 

You may also contact us directly:

Email: dispatch@ichlogistics.com
Phone: +1 (847) 440-2688
 

24. SMS Help
 

If you need assistance with our SMS program, reply HELP to a message from ICH Logistics or contact us directly:
 

ICH LOGISTICS LLC
Email: dispatch@ichlogistics.com
Phone: +1 (847) 440-2688
 

25. SMS Privacy
 

ICH Logistics respects the privacy of individuals who provide their mobile telephone numbers.

Mobile numbers and SMS consent information collected for the purpose of sending SMS communications will not be sold, rented, or shared with third parties for their own marketing purposes.

For additional information regarding how personal information is collected and used, please review our Privacy Policy.
 

26. SMS Program Changes
 

ICH Logistics may modify, suspend, or discontinue its SMS messaging program at any time, subject to applicable law.

We may also update these SMS Terms when necessary to reflect changes to our messaging practices or legal requirements.
 

27. Acceptance of SMS Terms

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By voluntarily opting in to receive SMS communications from ICH Logistics, you acknowledge that you have reviewed and accepted these SMS Terms and understand that you may opt out at any time by replying STOP.